Leagues & Teams FAQ

Here you can find answers to common questions we get from leagues and sports teams. For general questions about printing, payments, garments or artwork requirements, see our Frequently Asked Questions page.

Definitions of Terms
Ordering, Data Entry, Artwork
Payments & Fees

Definitions of Terms

• Roster Changes

  A "roster change" occurs after the quote approval when any player or coach is moved from one team to another, dropped from a team, or when a new player or coach is added to a team.

• Late Adds

  A "late add" is any player or coach added to any team after the initial jersey order has been placed.

• Dropped Players

  A "dropped player" occurs when any player or coach is removed from a team, but not assigned to another.

• Post Production

  Our post-production period extends from opening day to the following Friday, assuming the opening day falls on a weekend. We encourage leagues to get all their final late adds, reprints or other changes submitted before the post-production period ends! Fulfillment of orders submitted after the post-production period are subject to our discretion.

Ordering, Data Entry, Artwork

• Can our league use it's own spreadsheet or data entry method?

  Yes, but we recommend ours because of it's error-proofing capabilites. We strongly encourage using our proprietary document for this, but if a league insists on using their own spreadsheets (Excel docs, Google docs, etc.), we absolutely require standardized naming conventions:
  
  YXS—Youth Extra Small
  YS—Youth Small
  YM—Youth Medium
  YL—Youth Large
  YXL—Youth Extra Large
  AS—Adult Small
  AM—Adult Medium
  AL—Adult Large
  AXL—Adult Extra Large
  AXXL—Adult Double Extra Large
  3X—Adult Triple Extra Large
  4X—Adult 4X
  

Payments & Fees

• Will our league be charged for late adds and roster changes?

  Yes, any late adds or roster changes that require a new jersey will be billed to your league at the same rate.

• Will our league be reimbursed for unused jerseys?

  We generally do not reimburse leagues for jerseys and/or printing expenses that result from roster changes. In the event of a roster change or dropped player, we will attempt to use the player's jersey for other late adds or roster changes.

• Will our league be charged shipping fees for late adds and roster changes?

  Yes, jerseys ordered after production begins are subject to shipping fees. Late add charges will accrue on separate invoices to be paid in full on or before the Friday after opening day.

• Will our league be charged for mistakes?

  When the mistake results from data entry error on behalf of the league, all mis-spellings, wrong numbers and incorrect jerseys will be replaced at expense of league. When the mistake results from production error on behalf of Ventura Creative Services, the mistake will be replaced at the expense of Ventura Creative Services.