Frequently Asked Questions

Here you can find answers to common questions about artwork, payments, file specifications and more.

General Questions
Payments, Pricing & Fees
Artwork Requirements
Garment Questions
Screenprinting Questions

General Questions

  • Where are you located?

    We are located at 1358 Tower Sq. #2 in Ventura, California, off of Callens Road and Market Street. For directions, see our pin on Google maps.

    Google Map
  • What are your hours?

    *If possible, please text, call, or email to give notice of when you intend to stop by
    Monday-Friday: 9:00am to 4:30pm
    Saturday: By appointment
    Sunday: Closed

  • What services do you offer?

    We offer a variety of services including but not limited to screenprinting, embroidery, web design, heat transfer vinyl, dye sublimation, direct-to-film printing, direct-to-garment printing, copywriting, and graphic services.

  • Is your business locally owned?

    Yes! Unlike some of our competitors, we are not owned by large, out-of-town corporations. We are family-owned, independent business with ten years' experience serving other local businesses in Ventura County. We add value to our community by hiring interns and employees from local schools.

Payments, Pricing & Fees

  • Which forms of payment do you accept?

    We currently accept the following payment methods:

    • All major credit cards (VISA, Master Card, AMEX, Discover; 3% surcharge applies)
    • ACH Debit (no additional fees to customer)
    • Cash
    • Company Checks

    We currently do not accept Zelle, CashApp or VenMo.

  • When are payments due?

    We require full payment before any production begins. We will make a one-time exception for new customers by requiring a 50% deposit. If you are a state or federal organzition and need NET terms, you can arrange this with your salesperson.

  • How can I pay my invoice?

    There are three ways to pay your invoice:

    • Credit / ACH payments can be made via the secure payment link in your quote
    • Send check payable to "Ventura Creative Services" to 1358 Tower Sq. #2, Ventura, CA 93003
    • Bring check or cash in person to 1358 Tower Sq. #2, Ventura, CA 93003
  • Do you offer NET payment terms?

    We offer NET payment terms to state & federal organizations, as well as repeat customers in good standing. Ask your salesperson to learn more.

  • Do you price match against competitors?

    Yes, we are willing to consider price-matching in certain scenarios. In order to be eligible for a price-match quote, you must provide an unaltered estimate from the competitor. In the interest of transparency and professionalism, we will not accept estimates with company branding and info altered or deleted.

Artwork Requirements

  • Can you create or re-create our logo?

    Yes. Standard pricing for graphic design work is $85/hr with a one-hour minimum. Most logos can be press-ready in one to three hours.

  • What is "Press-Ready" Artwork?

    The qualifications for press-readiness vary depending on the printing process, but a general rule of thumb is sufficient resolution at desired output size.

  • Do you supply mockups?

    Every order includes a digital mockup with up to 3 revisions. If additional revisions are required, standard graphic design fees will apply ($120/hr). It is the customer's responsibility to check the mockup for any misspellings or other errors. This especially applies to designs that have a list of names! Once your art has been approved, we are going to print the art exactly as you approved it. We are not responsible for unexpected outcomes after your art has been approved!

Screenprinting Questions

  • Do you have screenprinting minimums?

    Yes. The MOQ (minimum order quantity) for screenprinted jobs is 36 pieces on single-color jobs (i.e. a blue design on a white shirt) and 48 pieces on multi-color jobs (i.e. a red, white, and blue design on a black shirt). Reorders must meet MOQ's, with no exceptions.

  • Can I bring my own garments?

    Though we generally discourage customer supplied garments, we are willing to make exceptions when certain conditions are met. Please read our Customer Supplied Garment Policy in full.

  • What is the turnaround time?

    Standard Turnaround Times: For most jobs, our standard turnaround time is within ten business days from receipt of payment and/or artwork approval, but turnaround times may vary depending on seasonal volume, particularly during the following league seasons:

    1. Spring Sports - early February to early March
    2. Fall Sports - mid August to mid September

    If we foresee any potential production delays, we will communicate this with you clearly so you know what to expect. If your project requires a hard deadline, we are more than happy to meet it provided we are made aware before the production period begins.

    Turnaround Times (New Orders): A “new order” is defined as any design we have not previously printed. For new orders, the production period begins once we have a cleared deposit and approved artwork. Please note that checks, ACH and credit card deposits can take up to three business days to clear.

    Turnaround Times (Re-Orders): A “reorder” is defined as any design we have previously printed. For reorders, the production period begins once we have a cleared deposit. Please note that checks, ACH and credit card deposits can take up to three business days to clear.

    Expedited Turnaroud: We offer two tiers of expedited turnaround service: Express, which is three to five business days; and Urgent turnaround, which is same or next business day. Extra fees apply.

    Variables: Several factors can affect the turnaround time for your order:
    1. Delays in quote approval or art approval processes
    2. Delayed or rejected deposits (holidays, insufficient funds, data errors, etc.)
    3. Sourcing difficulties

  • Do you charge setup fees?

    Standard screen charges are $30 per color / location / design. When customers pay for a screen setup, they are paying for our labor of applying the image to a screen. Customers own their artwork, not our screen(s) itself. Depending on order quantity, we may reduce or even waive screen charges.

  • What are on-press color changes?

    An "on-press color change" occurs when the same design goes from one color to another in one order. For example, white text on a black shirt, then the same text in black ink on a white shirt. On-press color changes cost $30 per color per location and must meet previously-specified order minimums.

  • What type of inks do you use?

    For standard jobs we use exclusively low-impact plastisol inks. We also offer water-based or discharge printing on depending on the job.

  • Can we mix garments on the same order?

    Yes, you can generally print the same design on any combination of garment colors and styles. Using a 36-piece minimum single-color order with a black design on the front chest, the following are examples of acceptable "mix and match" combinations:

    • 18 white short sleeve tees and 18 white long sleeve tees
    • 12 grey short sleeve tees and 24 yellow tank tops
    • 12 white short sleeve tees, 12 tops hoodies, 12 grey tank tops

    However, if the color of the design also needs to change, then the appropriate fees apply (see "on-press color changes" above).

  • Will you keep my screens for future orders?

    Yes. We generally hold screens for 90 days, after which we reserve the right to reclaim your screens. New screen charges may apply on reorders after the 90-day period has expired.

Garment Questions

  • What type of garments can you get?

    We source garments from dozens of independent manufacturers and distributors across the United States. We source 100% cotton, cotton/poly blends, 100% polyester, tri-blends and many other styles of garment. Typical jobs run on Hanes, Next Level, Gildan, Adidas, Nike, Carrhart, Shaka, A4, Independent Trading Co., and many others.

  • What if I am unhappy with my garments?

    Choosing the garment is the customer’s responsibility. We cannot guarantee that the customer will like the garment they have chosen, but we do guarantee the print quality. Customers are expected to do their own research before selecting garments. We cannot process any refunds for unmet garment expectations and we encourage our customers to orders samples when in doubt, or when using a garment for the first time.